Returns & Refunds

At FORTUNETEC, we are committed to providing you with high-quality furniture and an excellent shopping experience. If you are not satisfied with the product you purchased, we provide a simple and transparent return and refund service. Here are the details of our policy:
1. Return Eligibility
·You can apply for a return within 30 days after receiving the product.
· The product must be kept in a new, unused, unassembled state, with original packaging and all accessories.
2. Return Process
a. Submit a return application:
· Log in to your FORTUNETEC account, go to the "Order History" page, select the product you want to return and submit your application.
· You can also contact us.
b. Waiting for review:
· Our team will review your application within 1-2 business days and notify you of the review results by email.
c. Return the product:
·After the review is passed, you will receive a return address and return label (if applicable).
· Please use the original packaging or similar sturdy packaging to properly protect the product to avoid damage during transportation.
d. Confirmation of receipt and refund:
· Once we receive the returned product and confirm that it meets the return conditions, we will process your refund within 5-7 business days.
3. Refund method
· The refund will be returned to your original payment method (such as credit card, debit card or PayPal).
· The refund arrival time depends on your bank or payment platform, which usually takes 5-10 business days.
4. Return fee
· If the return is due to product quality problems or our mistake (such as sending the wrong product), we will bear the return cost and provide a free return label.
· If the return is due to personal reasons (such as dislike or inappropriate size), the return cost will be borne by the customer.
5. Damaged or defective products
· If the product you received is damaged during transportation or has manufacturing defects, please contact our customer service team immediately.
· We will arrange a free replacement or a full refund for you and bear the relevant transportation costs.
6. Exceptions
a. The following situations may not be eligible for return
· The product has been assembled, used or damaged.
· The product is missing the original packaging or accessories.
· The return period exceeds 30 days
FORTUNETEC's goal is to ensure that you are satisfied with every purchase. If you have any questions about the return and refund policy, please feel free to contact us.
Thank you for choosing FORTUNETEC, we look forward to continuing to provide you with quality home products and excellent service!
FORTUNETEC - let your home dream come true without worry.