FAQs
At FORTUNETEC, we are committed to providing you with a seamless shopping experience. Here are some frequently asked questions and their answers, hoping to help you better understand our products and services. If your question is not listed here, please feel free to contact our customer service team!
1. About the product
Q: What material is your furniture made of?
A: Our furniture mainly uses high-quality medium-density fiberboard (MDF), combined with real wood veneer and durable finishes to ensure that the product is both beautiful and durable.
Q: Is the furniture easy to assemble?
A: Yes! Our furniture adopts a modular design and comes with detailed assembly instructions and required tools, allowing you to easily complete the assembly.
Q: What if I encounter problems during installation?
A: You can refer to the steps in the instructions or visit our website to view the installation video tutorial. If the problem is still not solved, please contact our customer service team and we will provide you with remote guidance or arrange professional installation services.
Q: Is your furniture suitable for small apartments?
A: Of course! We offer a variety of sizes and designs, especially suitable for small spaces, taking into account functionality and beauty.
2. About Orders
Q: How do I check the status of my order?
A: You can log in to your FORTUNETEC account and check the order status on the "Order History" page, or check the logistics website with the tracking number we sent.
Q: Can I modify or cancel my order?
A: If your order has not been shipped, you can contact customer service to try to modify or cancel it. Once the order is shipped, it cannot be cancelled, but you can apply for a return.
Q: Do you provide international delivery?
A: Currently we only support delivery services in the 48 states of the United States. For Alaska, Hawaii and other remote areas, additional fees may be incurred.
3. About Delivery
Q: How long does delivery take?
A: Standard delivery time is 5-7 working days. If you choose expedited delivery, you can receive the product within 2-3 working days.
Q: How is large furniture delivered?
A: Large furniture is delivered by a professional logistics team and delivered directly to your door.
Q: How much is the delivery fee?
A: We offer free standard delivery to most areas.Expedited delivery and remote areas may incur additional charges, the specific amount will be displayed at checkout.
4. About Returns and Refunds
Q: How do I apply for a return?
A: You can contact customer service for assistance after receiving the product.
Q: Who will bear the return costs?
A: If the return is due to product quality issues or our mistake, we will bear the return costs. If it is for personal reasons, the return costs will be borne by the customer.
Q: How long does it take to refund?
A: After we receive the returned product and confirm that it meets the conditions, we will process the refund within 5-7 working days. The refund arrival time depends on your payment platform.
5. About After-sales Service
Q: What if the product is damaged or missing parts?
A: Please contact our customer service team immediately, and we will arrange a free replacement or reissue of the missing parts for you.
Q: Do you provide warranty service?
A: Yes! We offer a 1-year limited warranty on all our products, covering manufacturing defects and material problems. Please refer to our warranty policy for details.
Q: How can I contact customer service?
A: You can contact us via the following methods